Employee Profile

Jonathan Gross, MPA

Jonathan Gross, MPA

Outreach Administrator III

Technical Assistance Manager

  • Government & Economic Development Institute

    • Jonathan is an Outreach Administrator III with the Government and Economic Development Institute. He has 14 years of experience in survey design, implementation, and research with a current specialization in employee engagement and employee satisfaction research. An expert in the development and delivery of online and hybrid classes, he can frequently be found behind a Zoom Meeting, Teams Meeting, or Canvas class ensuring things run smoothly. Jonathan also teaches beginning and intermediate Excel, focused on public-sector applications. From 2011 to 2014 Jonathan worked on the Broadband Technology Opportunities Program, deploying over 2,000 new computers to 220 libraries and schools throughout Alabama. He also delivered over 1,000 hours of in-person training to students of all ages, teaching them basic computer use, basic office software skills, using the Internet for academic research, using the Internet for job searches, and resume writing. The classes he developed online delivered over 3,000 hours of training to hundreds of people across the country.

    Education

    • MPA Auburn University 2009
    • B.A. in Anthropology Auburn University 2003

    Professional Experience

    • Develop and deliver Revenue Examiner professional education courses
    • Assist other team members with the delivery of in-person, virtual, and hybrid professional development courses
    • Led the transition from legacy student management software and processes to modern management, retention, tracking, and marketing software and processes.
    • Design, develop, and implement needs assessments for non-profits and local governments.
    • Develop and write strategic planning documents for regional economic development organizations, non-profits, and local governments.
    • Worked closely with local governments to research and analyze employee engagement in medium-sized cities resulting in improved employee morale.
    • Assisted with the transition of tax certification classes for government employees from in-person to hybrid/online delivery.
    • Led the transition of in-person classes for economic development officials to online/hybrid delivery.
    • Develop salary surveys for local governments and analyzed and reported results, providing quality information for human resources and personnel professionals.
    • Collect, collate, and analyze quantitative and qualitative data gathered from surveys, focus groups, and interview using PowerBI, Excel, R, ArcGIS, and other analysis software

    Innovation

    • Childcare subsidy pricing
    • Employee engagement in municipal organizations

    Engagement

    • Deployment of over 3,000 computers, printers, and wireless routers to libraries and schools across the state of Alabama
    • Delivered over 1,000 hours of in-person training on computer use, productivity software, and Internet research across Alabama
    • Developed online courses covering computer use, productivity software, and Internet research that were viewed for over 3,000 hours by hundreds of people and organizations across the country